Faq

My Account

Am I required to create an account if I wish to place an order?
No, you are not required to create an account when placing an order. You can use the instant checkout process to place your order.

Having an account simply allows you to be informed in advance about our new collections and benefit from special offers. The creation of an account also allows you to easily access previous transactions, your wish list and conveniently saves your personal information in order to facilitate future orders with us.

Is my personal information protected? 
We take full responsibility for treating all information that is communicated to us in the utmost private and confidential manner. All information that is communicated to us from you will be used only for the goal of satisfying your needs and responding as best as we can to all requests.

We place an emphasis keeping your information confidential, it is never shared with third-party users. For further information, please read our confidentiality policy here: Legal & Data Privacy

I forgot my password, what should I do?
You can reset your password by clicking on the link "Forgot your password" on the sign-in page of our website.

Then, follow the instructions that will be indicated on this page.

How can I unsubscribe from the newsletter?
If you have an account, sign-in and go into the section "My Personal Information" where you will have the opportunity to modify your preferences for receiving our newsletter.

You also have the option of unsubscribing by clicking on the bottom link of each newsletter that reads, "click here to unsubscribe."