Faq

My Order

How do I know if my order has been processed? 
After payment and validation of your order, you will receive two emails:

1. The first email confirms the transaction and includes important information about your order and an overview of the different articles ordered.

2. The second email confirms that the order has been sent and is being delivered via our courier.

You can also review your order and download your invoice from the Order History section of your customer account by clicking on My Account on our website.

How can I cancel an order?

Orders may be cancelled via a direct request through our contact us section customer care as long as the order has not yet been processed.

In the event that the order has already been shipped, you will need to proceed with a return as outlined in our return policy.